Customer Service Sales Representative UAE Jobs
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| Customer Service Representative |
Emirates NBD Group is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success. We are looking to find the best UAEN talents to join our ENBD family.
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Organization Units Purpose:
The Inbound unit of the contact center handles incoming calls from customers of the bank and answers queries and complaints.
The outbound department of the contact center is a revenue-generating unit that makes calls to existing bank customers to promote additional products, ensuring basic eligibility and needs are identified.
Job Purpose (of Customer Service Sales Representative):
Receiving inbound calls to answer phones to respond to general customer inquiries, requests, and complaints. Project a professional company image through phone interaction.
Performing outbound calls to promote and sell bank’s selective products and project a professional company image through phone interaction.
Performing outbound calls to promote and sell bank’s selective products and project a professional company image through phone interaction.
Customer Service Sales Representative Responsibilities:
- Handle calls in a professional manner and address customer inquiries related to banking products and services.
- Proactively identify gaps in the journey and process and develop actionable plans to enhance them.
- Identify proactively opportunities to improve performance and create actionable plans that drive results
- Emphasize the advantages of the product, such as low interest rate, flexible repayment options, or highlight limited time offers or benefits to prompt immediate action.
- Route service requests accurately, capture mandatory information, and provide customers with relevant product and service details.
- Follow up with customer calls where necessary.
- Adherence to standard work procedures while handling customer calls.
- Comply to information security and data privacy policies.
- Make fresh outbound calls to generate new sale leads.
- Establish credibility by providing transparent information and addressing concerns honestly.
- Follow-up on initial contacts as required to close the sale.
- Focus on day-to-day operations and ensure that targets are being met by the end of each month.
Skills & Qualifications of Customer Service Sales Representative:
- Bachelor’s degree, fresh graduates are welcome to apply.
- Excellent communication skills (written & verbal).
- The ability to work under stress.
- Problem-Solving Skills.
- Ability to lead, plan and manage change.
- Strategic thinker.
- Proactive/Self starter
- Deadlines driven.
- Analytical and ability to interpret complex MI
